0kz Privacy Policy

This Privacy Policy ("Policy") describes how 0kz ("we", "us", "our") collects, processes, stores, shares, and protects personal data relating to users ("you", "your") of the online casino and sports betting platform operated at 0kz.onl (the "Platform"). This Policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team.

0kz is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data that is necessary to deliver our services, to comply with legal obligations, and to protect the integrity of the Platform and its users.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete user agreement. If you have questions about any aspect of this Policy, contact us at [email protected] or via live chat in your account.

1 Registration & Account Data

When you create a 0kz account , we collect the personal information you provide during the registration process. This includes:

• Full name — used for account identification and KYC verification.
• Date of birth — required to verify that you meet the minimum age requirement of 21 years.
• Mobile number — used for account security, two-factor authentication, and communication.
• Email address — used for account notifications, support correspondence, and promotional communications where you have opted in.
• Preferred payment method details — the mobile wallet number (bKash, Nagad, Rocket, or Upay) you register for deposits and withdrawals. We do not store full payment credentials — only the account reference necessary to process transactions.
• Username and encrypted password — stored in hashed form; we never hold your password in plain text.

2 Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations, we may request and retain copies of government-issued identity documents (such as your National Identity Card or passport), proof of address, and in some cases proof of payment method ownership. KYC documents are stored securely and accessed only by authorised compliance personnel. They are retained for the period required by applicable legal obligations and then securely destroyed.

3 Transaction & Activity Data

We automatically record all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, bonus claims, bet placements, game results, and account balance changes. This data is essential for the accurate settlement of winnings, dispute resolution, fraud prevention, and regulatory compliance. Transaction records are retained for a minimum of five years from the date of the transaction.

4 Technical & Device Data

When you access the Platform, our servers and analytics systems automatically collect certain technical information. This includes:

• IP address and approximate geographic location (city/region level).
• Device type, operating system version, and browser or app version.
• Session timestamps, pages visited, features used, and time spent on specific game types.
• Referring URL (the page or link that directed you to the Platform).
• Error logs and performance diagnostics used to identify and resolve technical issues.

5 Communications Data

When you contact our support team via live chat, Telegram, or email, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This allows us to maintain continuity of support, monitor service quality, and investigate disputes accurately.

6 Cookies & Tracking Technologies

0kz uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse Platform usage. A cookie is a small data file stored on your device by your browser. We use:

• Essential cookies — required for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Analytics cookies — collect anonymised data about how users navigate the Platform, helping us identify performance bottlenecks and improve the user experience.
• Preference cookies — remember settings you have chosen, such as your last visited game category.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features.

7 Lawful Bases for Processing

0kz processes your personal data on one or more of the following lawful bases, depending on the nature of the processing activity:

8 Specific Uses of Your Data

We use the personal data we collect to:

• Create, maintain, and manage your 0kz account.
• Verify your identity and age in compliance with our responsible gaming obligations.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Settle bets, credit winnings, and apply bonus promotions to your account.
• Detect and prevent fraud, money laundering, collusion, and prohibited activity.
• Respond to support queries and resolve disputes.
• Send transactional notifications (e.g., deposit confirmations, withdrawal status updates).
• Send promotional communications where you have opted in — you may opt out at any time.
• Monitor gambling patterns to identify users who may be experiencing problem gambling and to offer responsible gaming support.
• Improve Platform performance, fix bugs, and develop new features based on anonymised usage analytics.
• Comply with all applicable legal and regulatory obligations.

9 Third Parties We Work With

0kz does not sell your personal data to any third party under any circumstances. We may share limited and necessary personal data with trusted third-party service providers solely for the purpose of delivering our services to you. These parties include:

• Payment processors — bKash, Nagad, Rocket, and Upay receive only the account reference and transaction amount required to process your deposit or withdrawal. They process this data under their own privacy policies and security standards.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous session identifier to initialise game sessions. They do not receive your full name, mobile number, or payment details.
• KYC verification services — where we use a third-party identity verification tool, your identity documents are transmitted to that provider via encrypted channels for verification purposes only. Documents are not retained by the provider beyond the verification process.
• Analytics providers — anonymised, aggregated usage data may be shared with analytics services to assist with Platform performance optimisation. No personally identifiable information is included in these transfers.
• Legal and regulatory authorities — we may disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of 0kz, our users, or the public.

10 How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

After the applicable retention period has elapsed, personal data is either permanently deleted from our systems or anonymised so that it can no longer be linked to any individual.

11 Security Measures

0kz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Password hashing using industry-standard algorithms — your password is never stored in readable form.
• Access controls — internal access to personal data is restricted to authorised personnel on a strict need-to-know basis.
• Regular security audits to identify and remediate vulnerabilities in the Platform.
• Two-factor authentication (2FA) options available for your account to add an additional layer of protection.
• Secure data centres with physical access controls and redundant backup systems.

While we take all reasonable precautions, no system connected to the internet can be guaranteed to be completely secure. If you become aware of any suspected security incident relating to your 0kz account, you must contact our support team immediately.

12 Rights Over Your Personal Data

As a user of the 0kz Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction — you may ask us to restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability — where processing is based on your consent or a contractual necessity, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing carried out on the basis of our legitimate interests, including profiling for marketing purposes.

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to protect against unauthorised access to another person's data.

13 Promotional Messages

With your consent, 0kz may send you promotional communications about new games, bonuses, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season offers), and platform updates via SMS, email, or Telegram. You can withdraw your consent and opt out of marketing communications at any time by contacting our support team or by adjusting your notification preferences within your account settings.

Opting out of marketing communications will not affect your ability to receive essential transactional notifications — such as deposit confirmations, withdrawal updates, and account security alerts — which are sent as part of the service regardless of your marketing preferences.

14 Under-21 Policy

The 0kz Platform is strictly for users aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we discover or are notified that personal data belonging to a person under 21 has been collected, we will immediately suspend the relevant account, delete the associated data, and ensure that no funds are retained without appropriate return procedures being followed. If you are a parent or guardian and believe your child has created an account with 0kz, please contact us at [email protected] without delay.

15 Amendments to This Policy

0kz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or Platform functionality. When a material change is made, we will post the revised Policy on this page with an updated effective date and, where appropriate, notify registered users via email or in-Platform notification. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we handle your data.

16 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled by 0kz, please reach out to us. All contact details below are provided as plain text — use them via your own messaging or email application:

• Email: [email protected]
• Live Chat: Available 24/7 inside your 0kz account dashboard
• Telegram: @0kz_official
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)